Hyundaithe showroom stopped.
A WhatsApp chatbot that qualifies after-hours enquiries and hands the sales team a conversation, not a missed call.
What the client came to us with & where they started.
A Hyundai dealership was receiving enquiries outside showroom hours with no way to respond until the next working morning. The brief was to stop losing them.
Car buyers research in the evening — after work, at home, on a phone. That is exactly when the showroom is shut, so a meaningful share of enquiries were arriving into silence and being answered, if at all, twelve hours later. By then the buyer had usually messaged two other dealerships. The lost revenue was not a website problem or an advertising problem; it was a response-time problem.
Execution workstreams shipped in-house.
A bot that speaks like the showroom
Conversation flows written the way the sales team actually talks, covering the questions that genuinely repeat — model availability, variants, on-road pricing ranges, test drive booking, service timings and directions.
Qualification, then a clean handover
The bot establishes the model of interest, timeline and contact details, then stops. The moment a question turns specific it hands off rather than guessing — a bot negotiating price loses the enquiry.
Morning handover with the conversation attached
Overnight enquiries are routed to the sales team for the next morning with the full transcript, so the callback opens with context instead of with 'you enquired about something'.
Instant acknowledgement, always
Every enquiry gets an immediate reply confirming it has been received and when someone will call. That alone removes the reason a buyer messages the next dealership.
Quantified metrics & results.
24/7
Instant
Qualified
Summary of Impact
After-hours enquiries stopped disappearing. The sales team now starts each morning with qualified conversations and the buyer's stated interest already on record, rather than a list of missed notifications to work through.
What the client said.
“The team walks in to conversations that have already started. That is the difference.”
Sales Manager
Hyundai dealership, Nagpur · Hyundai
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